Welcome to SyncBase! We’re more happy than ever to onboard on our app that we’re developing with love. - Théau & Axel

How to set up your account

We recorded a video to show you step by step how to set up your account.

Please find also more specific topics that might help you:

How to connect Airtable with our app?

Sync speed

https://youtu.be/Jh8oCLpVhvc?si=wqLHsxpSK4osErd0

Check your Airtable and Shopify limits

Note that both tools set limits according to your plan.

• Shopify API limitation: Shopify authorize a number of API calls per second. This can slow your sync.

• Airtable records limitation: Airtable authorize a number of records per base. This can prevent us from creating a sync base because we can not add all your products/variants/orders & co as your records limits is reached.

  Airtable also limit the number (see their pricing page) API calls per month for their Free and Team plans. Note that if you hit the limits you will need to change your Airtable plan.

Keep in mind that if you do a lot of operations you might need a higher plan on these tools.

How to get help

You can contact us through:

• Our chat (accessible on our app)
• Email at [email protected]