At SyncBase, we know your store’s data is your most valuable asset. That’s why we handle it with the highest standards of security, transparency, and care — and we continuously improve our processes to keep it that way.
SyncBase acts only as a connector between Shopify and Airtable — not as a data storage solution. We process webhooks, but no store data (products, customers, orders…) is stored on our servers.
Your data remains your property. We never use it for any purpose other than syncing your Shopify store with your Airtable account. No SyncBase employee, partner, or third party has access to your data.
All our servers are located in Europe and fully compliant with GDPR (General Data Protection Regulation) requirements.
To prevent accidental mass deletion, SyncBase disables the ability to delete entire data objects (like Products, Customers, or Orders) from Airtable by default.
Of course, you can still update, create, or modify records — such as switching a product from "Live" to "Draft."
If you prefer, we can re-enable deletion upon request.
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Still have questions about security or data integrity? Send us a message at [email protected]
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